Paula describes a list of very important tools needed by agents to be successful in this business.



TOOLS OF THE TRADE.  I have read many blogs talking about the tools that real estate professionals use such as marketing, phone, presentation, coaching, etc.  What about the tools that you possess within your own persona?

The tools that I believe are the most crucial for any of us are the tools that make up who we are and what we stand for.  Here are my top FIVE personal tools that I believe need to remain sharp and well-oiled for use:

1.  LISTENING– really and truly listening and hearing what others are saying is essential in business.  You cannot simply shake your head in response to the other person, you must digest what they are saying.

2.  PAYING ATTENTION – along with listening is the tool of “seeing” the details and keying in on the little things that make a BIG difference.  Really WATCHING other people will clue you in to a million bits of critical information about them.

3.  The art of being CONCISE– so many folks have become so wordy that they are no longer communicating effectively.  The KISS method is always BEST – Keep It Simple Sweety is much more effective!

4.  KINDNESS – Nothing can replace the tool of kindness.  If I am irritated at another person, I take a few seconds to process why I am irritated and then insert this thought, “I have not walked a mile in this person’s shoes so I cannot know what they are going through right now.”  As soon as I remember this, I allow KINDNESS to prevail.

5.  HONESTY – This is the tool that must be kept the sharpest at ALL times!  No matter what, never, never let this tool become dull.  Of all my personal tools, Honesty allows me to sleep well at night.

Keeping your tools in check and in good working order requires daily maintenance.  Use them or lose them so to speak!  What is in your personal tool kit?


Paula L. Hamilton ~ Broker/Director


Copyright 2010 Paula Hamilton

About susanmorrison

After living in Walpole, MA for many years, our family was transferred to the west coast when I was a senior in high school. In 1983, I graduated from Mission San Jose High School in Fremont, California. I am also a 1987 graduate of Providence College with a major in liberal arts and a minor in business administration. I bring to the table many years of sales experience beginning with thirteen years in Corporate Sales at Delta Air Lines. I'm the mother of three children and I'm very active within the Franklin, MA community. I am also a cancer survivor and support the American Cancer Society Charities.

My husband and I have built five homes and I've lived in a variety of other locations including Toronto Canada, Irving Texas and my current home in Franklin, MA. As a result of all my moving around, I came to the conclusion that I was an expert at moving...why not become an expert on the other side of the table? I earned my real estate license in 2004 and believe that I have found my true niche'. I can empathize with my clients on a variety of levels; whether they are buying or selling. And, like so many other good realtors out there, I believe that possessing good communication skills is one of the many keys to success.

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